Privacy Policy

At JW Sport, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or use our services.


You agree to the practices outlined in this Privacy Policy by accessing our website or using our services.


Information We Collect We collect personal and non-personal information to provide a seamless experience for our customers.


Personal Information This includes information you provide directly to us, such as:

  • Name, email address, phone number, and billing/shipping address.
  • Payment information (e.g., credit/debit card details).
  • Account details when you register on our website.

Non-Personal Information This includes information collected automatically, such as:

  • Browser type, IP address, and device information.
  • Website usage data through cookies and similar technologies.


How We Use Your Information We process your information to:

  • Fulfill and manage your orders, payments, and deliveries.
  • Provide customer support and respond to inquiries.
  • Send transactional messages (e.g., order confirmations).
  • Send promotional emails and updates (if you opt-in).
  • Improve website functionality and analyze user behavior.
  • Comply with legal obligations and ensure fraud prevention.


Sharing Your Information We do not sell your personal information. However, we may share it with trusted third parties, including:

  • Service Providers: For payment processing, shipping, marketing, and analytics.
  • Legal Authorities: If required by law.
  • Business Partners: In the event of a merger, acquisition, or sale.


Cookies and Tracking Technologies We use cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings.


Data Security We implement appropriate technical and organizational measures to safeguard your personal information.


Your Rights Depending on your location, you may have the right to:

  • Access, correct, or delete your information.
  • Restrict or object to data processing.
  • Withdraw consent for marketing communications.


Children’s Privacy JW Sport does not knowingly collect personal information from children under 13.


Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted here.


Contact Us For any questions, please contact us at info@jwsportusa.com.


Terms and Conditions of Sales


These Terms and Conditions govern all sales of products, parts, and services provided by JW Sport. By placing an order with us, you agree to these terms.

Our website allows customers to browse products and create an order list. Since our commercial fitness equipment is heavy and requires detailed coordination, we need to confirm several details before processing payment. Please register your information on our website, and one of our sales representatives will contact you to assist with your order.

1. Delivery

  • We make every effort to deliver products by the requested date; however, we are not responsible for delays caused by circumstances beyond our control.
  • Delivery costs are the responsibility of the buyer and will be calculated based on the shipping address provided.


2. Partial Shipments

  • Partial shipments may be arranged if necessary and will be billed accordingly.


3. Risk of Loss

  • The risk of loss transfers to the buyer once the shipment leaves our facility and is confirmed by the buyer’s signed receipt.


4. Payment Terms

  • Wire Transfer: 50% advance payment, with the remaining 50% due before shipping.
  • Credit Card: 60% advance payment, with the remaining 40% due before shipping.
  • Stock or Single Units: 100% payment required upfront.


5. Returns

  • A 20% restocking fee will apply to all returns.


6. Cancellations

  • Orders canceled more than 7 days after placement will incur a 20% cancellation fee.


7. Warranty

  • Easy-Tier parts come with a 90-day warranty from the date of delivery.


Contact Us For any inquiries regarding sales terms, please email us.


Shipping Policy


Who Pays for Shipping?

  • The customer is responsible for all shipping costs. We are happy to assist with arranging shipping services upon request.

Estimated Delivery Times

  • Production Time: Up to 15 days.
  • International Freight: Up to 40 days, depending on destination and customs clearance.
  • Customized Products: Up to 60 days, depending on order specifications.


Shipping Cost Calculation

  • Shipping costs are calculated based on the order's volume, weight, and dimensions.


Product Assembly

  • All fitness equipment is shipped fully assembled to simplify the installation process.


Shipping Restrictions

  • We do not ship to P.O. boxes or restricted areas.
  • International shipments are subject to customs regulations, which may result in additional fees and delivery delays.


Tracking Information

  • Once your order has shipped, we will provide you with tracking details to monitor its status.


Return & Cancellation Policy


Order Cancellations

  • Within 7 Days: No cancellation fee applies; however, any bank fees incurred will be deducted.
  • After 7 Days (but within 60 days): A 20% restocking fee will apply.


Return Policy

  • Products can be returned within 3 days of delivery if they meet the following conditions:
  • Must be unused and in original packaging.
  • Return shipping, labor costs, and any associated bank fees will be the buyer's responsibility.


Refund Processing

  • Refunds will be processed within 7-10 business days upon receiving and inspecting the returned items.
  • We are not liable for damage that occurs during transportation.


Payment Options and Policy


Accepted Payment Methods

  • Wire Transfer: 50% payment upfront, with the balance due before shipping.
  • Credit Card: 60% payment upfront, with the balance due before shipping.
  • Stock Orders: Full payment is required at the time of purchase.


Late Payment Fees

  • A late fee of 0.5% per month will be applied to overdue payments.


Liability Waiver

  • All customers must sign a liability waiver before we complete the order.


Currency

  • All transactions are processed in United States Dollars (USD).


Payment Security

  • We use advanced encryption technologies and partner with trusted payment processors to ensure the security and confidentiality of your financial information.


If you have any questions about our payment policies, please contact us at info@jwsportusa.com


Our website allows customers to browse products and create an order list. Since our commercial fitness equipment is heavy and requires detailed coordination, we need to confirm several details before processing payment. Please register your information on our website, and one of our sales representatives will contact you to assist with your order.